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Old 20.05.2014, 11:34 AM
Zardeth's Avatar
Zardeth Zardeth is offline
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Join Date: 03.09.2007
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Question Gamepass Refund

Hi,

I bought the Gamepass Season Plus package at about 1am (BST) this morning for £164.99, tested it briefly and then went to bed.

However when I went to log in again this morning the price has dropped to £129.99. Does anyone know where I stand with regards to a refund, bearing in mind that I haven't used the service and it was mere hours later hat the price changed?

I have looked at the refund policy and it states:

"You will be eligible for a refund if you purchased any subscription other than a Weekly subscription to NFL Game Pass and you cancel within seven (7) days of the purchase date, you subscribed to a Free Trial of NFL Game Pass and you cancel within seven (7) days after the Free Trial ends, your Season Plus, Season, or Follow Your Team subscription annually auto-renewed and you cancel within 30 days of renewal date, or your subscription is canceled by us. Certain restrictions apply. For all the details regarding refunds, please review our Terms & Conditions. To process a refund, please contact customer support."

However in the T&Cs it states:

"(i) In order to provide the highest customer satisfaction possible, we will refund the purchase price paid for any Subscription Product, as follows:

If you have purchased anything other than a Weekly Subscription to a Subscription Product (e.g., Season Plus Subscription, Season Subscription, Monthly Subscription) and:
◦your access to such Subscription Product is cancelled by you within seven (7) days of the purchase date, we will make a reasonable effort to refund to the payment method (e.g., to your credit card) you used to subscribe to such Subscription Product an amount equal to the total amount you paid for access to the Subscription Products in the current term of your subscription less the amount of a Weekly Pass for such Subscription Product. If your access to such Subscription Product is cancelled by you after seven (7) days of the purchase date, you will not be eligible for a refund."

So will I have to pay for a Weekly Pass? If so, how much is that?

Alternatively, will they refund the different in price?

Thanks for any and all assistance
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