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Old 15.09.2017, 06:59 AM
morny's Avatar
morny morny is offline
Join Date: 19.06.2017
Posts: 68

Originally Posted by jfojut View Post
Pretty disappointed to get the alternative 'reward'. Like others had booked transport etc so have a trip to London I would have done without. :-(

Could be wrong, but suspect if you raise a complaint they might compensate you for some incurred costs. Companies often make an initial offer when they make a mistake like that to try and instantly soothe other people. However their mistake has caused you to book up and pay for stuff you wouldn't have, so you'd be well within your rights to raise a complaint about it.

I'd be amazed if they didn't offer some extra form of compo to you.
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