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  #1  
Old 30.01.2018, 10:14 AM
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spit-fire spit-fire is offline
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Default Renewal issues

Hi all,

It's 10.12am and I'm in my usual e-ticketing account.

The system is only offering me seats that are not currently taken. Perhaps I'm being blind, but I don't actually see the option to renew my seats.

Is anybody experiencing the same issue or have any advice of what I may be overlooking?

Thanks
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  #2  
Old 30.01.2018, 10:16 AM
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RS1973 RS1973 is offline
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Quote:
Originally Posted by spit-fire View Post
Hi all,

It's 10.12am and I'm in my usual e-ticketing account.

The system is only offering me seats that are not currently taken. Perhaps I'm being blind, but I don't actually see the option to renew my seats.

Is anybody experiencing the same issue or have any advice of what I may be overlooking?

Thanks
same here.
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  #3  
Old 30.01.2018, 10:17 AM
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PhilGroom PhilGroom is offline
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Quote:
Originally Posted by spit-fire View Post
Hi all,

It's 10.12am and I'm in my usual e-ticketing account.

The system is only offering me seats that are not currently taken. Perhaps I'm being blind, but I don't actually see the option to renew my seats.

Is anybody experiencing the same issue or have any advice of what I may be overlooking?

Thanks
Same here...

If we've lost our seats due to the ticketing system... we riot... (only somewhat joking )
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  #4  
Old 30.01.2018, 10:18 AM
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Qualcomm Qualcomm is offline
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We advise that you should only have 1 browser open which is logged into your account and must close down all other browsers.
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  #5  
Old 30.01.2018, 10:19 AM
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Originally Posted by Qualcomm View Post
We advise that you should only have 1 browser open which is logged into your account and must close down all other browsers.
You can advise that all you want, but till you fix the renew link so it doesn't point to the buy link then it's not going to help...
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  #6  
Old 30.01.2018, 10:24 AM
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Well I have only one window open and no option to renew
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  #7  
Old 30.01.2018, 10:20 AM
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sort it out please. yet another ticketing fiasco. one thing after another this year. how can it be so difficult?
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  #8  
Old 30.01.2018, 10:24 AM
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thirdisorange thirdisorange is offline
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Unable to renew seats can only choose / select others, and only have one browser open !
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  #9  
Old 30.01.2018, 10:26 AM
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We advise you log-out and log-in but we stress that you do not need to panic, your tickets are held in your basket and the fee free window is open for the next 48 hours.
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  #10  
Old 30.01.2018, 10:28 AM
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I was about to write "Me too", till I realised that response has already been taken by a genuinely more serious issue.

Last year, level 2, 45 yard line, row 1.

This year I wasn't offered the chance to renew, just like the people above - and with only one browser open, Qualcomm, so I've ended up with level 2, 40 yard line, row 2.

This is just not good enough, especially when I see seats already being sold on Viagogo. I'm about to notify Fan Fair Alliance.
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